Our focus at Kynaah is to give the best experience to all clients, and to keep all our customers satisfied with our services. If for some reason you are not happy with your purchase, we will happily discuss the matter with you and arrange for a solution that best meets our clients agenda. Please note all concerns should be raised within 72 hours of receiving the order at your end.

PRE-SHIPMENT CANCELLATIONS

Q: I just placed an order but now want to cancel it. How can I go about this? 

A: Please e-mail at hello@kynaah.com at earliest with your order # and request to cancel. Order cancellation requests must be received within 24 hours of order placement for a 100% refund back to your used method of payment. Order cancellation requests made after this period are only approved on a case-to-case basis. If order cancellation is done post 24 hours, there would be a 10% penalty for re stocking fee.

 

Q: Missed a very important detail regarding my order. Would I need to cancel my order for this and place a fresh order?

A: No you don't need to cancel the earlier order. If you need to update something in your shipping/contact information or provide some specific tailoring requirements, please e-mail hello@kynaah.com with your order # and our team will update the required information. However, please note that if the item in your order has already been stitched and/or dispatched, we will not be able to make any changes. 

POST-SHIPMENT RETURN REQUESTS

Q: I received my order but would like to return. How can I do this?

A: Please e-mail us at hello@kynaah.com.com alongside your order # and reason for return. Please note that you must get in touch with us for returns within 72 hours of receiving the order. After receiving your return request, one of our team members will confirm your return request and provide you with the address for return. Please note the following for all returns:

  • Merchandise must have all tags and parts which were sent at time of order.
  • All products sold under "Sale" are non returnable.
  • All products sold with Custom Measurement Stitching are not returnable.

Q: I received my order and its not what its supposed to be ?

A: We take strong measures to ensure that our products reach you in the best possible condition, however, if your order reaches you in one of the following conditions, we will take back the product at our own cost and get the correct product delivered out to you ASAP:

  1. - Received the wrong product: We will take back the wrong product from you and send you the correct item.
  2. - Received an item with a manufacturing defect: We will take back the defective item from you and send you a new product.
  3. - Received an item with measurements which differ from my provided measurements: We will take back the product from you and inspect the item for any measurement issues. If indeed there is a measurement issue from our end, we will alter the product or send you a new product. If upon inspection it is found that there is indeed no measurement issue from our end, we will happily alter your garments free of cost and send them back to you. However, you will be billed for the return label and for return shipment charges to ship the product back to you.
  4. Received an item and it doesn't fit because I measured wrong: No worries. You can ship the item to us and we will alter the product free of cost and send it back to you. However, you will be billed for return shipment charges to ship the product back to you.

REFUNDS & PROCESSING

  • Customer, will be liable for all return shipping costs/customs charges which may be incurred in the return of the package back to us. 
  • A refund will only be issued once we receive your item for return. We are not liable for packages lost in transit or undelivered by your chosen return carrier. 
  • Original shipping charges are non-refundable. In the event of a 'Free Shipping promotion', standard shipment charges paid from our end will be deducted from the refund amount back to you.
  • Do NOT return any item(s) until you are given a confirmation of return from our end.